Availability
1.1- Please note that our Website is available only to legal entities, persons or individuals that can form legally binding contracts under English law.
1.2- the content contained in the Website may change from time to time without notice. You acknowledge and agree that Viss make no warranty that the Website will be defect and error free, timely, meet your requirements or will be uninterrupted. Further, we do not warrant that any servers or equipment will be free of viruses or bugs or other technical defects, or that any defect will be fixed promptly or at all.
1.3- at the discretion of Viss, or where the need arises, we may suspend access to our Website or close it, or any part of it, indefinitely and without notice to you or any third party.
Making an order with us
2.1 When you place an order with us, you are making an offer to buy goods. An email is automatically generated and sent to you to confirm that we have received your order.
2.2 In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, we will advise you of this as soon as possible and before we dispatch the goods. Most items are stock lines and in the event that your item may not be available for immediate dispatch you would be notified as soon as possible. We will offer an alternative product, advise of an approximate dispatch date of the requested items and the option to wait or the option to cancel your order at that stage, and a full refund issued.
2.4 Images of products on this website are for illustrative purposes only. Your goods may vary slightly from the image shown on the website and will not include any of the pictured accessories, unless stated in the specification of the goods. Whilst goods may be shown assembled some may require assembly by you.
2.5 We have made every effort to display as accurately as possible the colours of our products that appear on this website. However, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the actual goods. Suppliers from time to time change the colour tones of their products and we cannot guarantee a colour match to previously purchased items.
2.6 Product Measurements - Whilst we try to be as accurate as possible, all information provided is approximate and is provided in good faith. Product measurements are taken by us and without the aid of an electronic measuring device. They are intended as a guide only, we accept no responsibility for any inaccuracies and would strongly recommend that if you require a box with a specific dimension that you phone our sales team to gain additional advice. If you find that the boxes are not right for the purpose you intended, based on measurements, then you can return the items at your expense. See the delivery and returns section for more information.
2.7 This contract is covered by English law.
2.8 By placing an order with us, you agree to and accept to these terms, as well as our privacy policy and the terms of website use.
How to place order
3.1 You can use our website to place an order by selecting the product you wish to buy and adding it to your basket. Items you do not require can be removed from your basket at any time.
3.2 Carriage charges will be shown prior to you placing your order. If you are faxing through your purchase order please be aware of the carriage charges on the website as if your order falls below free delivery we would add this on to your invoice.
3.3 You will be required to pay for the goods in full at the time of ordering.
3.4 We use secure payment facilities for online purchases. You can pay for your order by Visa, MasterCard, Delta/Connect or PayPal.
3.5 Promotional prices and discount codes only apply during the period stated. Where no period is given, the promotion will last until it is removed from the website. Discount codes cannot be used in conjunction with any other promotions inc pre discounted pallet deals.
3.6 All prices quoted on our website are in UK pounds, you can use the include/exclude VAT button on the website to view the prices to include or exclude VAT.
3.7 Once your order has been confirmed, changes may not be possible or may incur additional charges or delays. We would always try and accommodate a change but we would request that these changes are made by either email or telephone as soon as possible.
3.8 Once your order is complete we will notify you of the dispatch date.
Delivery & Carriage Charges
4.1 Goods will normally be dispatched from our warehouse within a maximum of 11-14 working days and any estimated dispatch date is an estimate, which can change without notice.
4.2 We will normally deliver goods within 1-2 working days of dispatch, but please allow extra time to account for circumstances beyond our control. Once the goods have left our warehouse, the customer is responsible for any return carriage to us should the order be cancelled. This applies even the goods have been cancelled before delivery but after dispatch.
4.3 Your order may arrive in more than one delivery
4.4 Shipping rates and delivery zones are detailed in our delivery and returns section of our website. We reserve the right to decide which zone a postcode belongs to.
4.5 We will deliver the goods to the premises you specify on your order. We would strongly recommend that you are home to accept delivery of your order, which is normally between 8:00am and 6:00pm Monday-Friday. However, we do give the option for your boxes to be left at a nominated position that you deem safe.
Please only select one of the designated ‘left safe’ options if you are confident the items are safe. We will not accept responsibility for loss or damage if you instruct the delivery company to leave the goods unattended.
4.6 Some of our products can be relatively weighty items and you may be required to assist the driver in offloading your order.
4.7 Disposal of packing materials, including if a pallet is left, is your responsibility. While we can request the driver to remove a pallet, this is not guaranteed.
4.8 After two-failed delivery attempts (or if you are not at home for an agreed delivery) the goods may be returned to the factory and we reserve the right to charge you an additional re-delivery charge.
4.8a. after the goods have left us, if you refuse delivery, or several delivery attempts are made or courier cards left or you fail to respond to communication regarding the delivery and the items are returned to the warehouse, then return fees will be applied to your order.
4.9 If you change the delivery address once the goods have been dispatched to you, we reserve the right to pass on any extra charges made by our carriers for redirecting your delivery.
4.10 Please check the goods on delivery - any goods found to be missing or damaged should be notified to the delivery driver at the time of delivery or us within 7 days of delivery. Only notify us of damages once all of the items have been checked, as we can only accept the first notification of damages. Further reports of damages would not be accepted. We would ask you to dispose of any damages only once a refund or replacement has been agreed. We do not normally collect damaged items, but we reserve the right to do this, in the case of further investigation.
4.11 If the goods are lost or damaged in transit, please let us know promptly.
4.12 Deliveries are made to a ground floor entrance only and on the condition that there is reasonable access for the safe and prompt delivery of the goods. You should tell us about any special delivery requirements or conditions when you place your order.
4.13 Sometimes, for reasons beyond our control we may be prevented from delivering your goods as planned. These might include things such as accidents, breakdowns, fire, flood, storm, severe weather, acts of god, war, riot, civil commotion, malicious damage or the default of our suppliers. We will try to put things right as soon as possible however we can’t be responsible where this causes a delay or failure in delivering your goods.
4.14 Time is not of the essence of the contract unless expressly stated otherwise in writing by a Director of the Company.
4.15 Free delivery is available on orders where the goods cost more than £50 ex VAT to Zone A and B only. This amount may vary from time to time, but the website would reflect any special offer on free delivery at the time of ordering.
Cancellation and returns
5.1a please ensure you keep all packaging until you have decided to keep the goods. We cannot accept products returned to us that are not properly packaged, as they will break on the return journey to us.
5.1 This policy does not apply to goods ordered by businesses, which are exempt from the Distance Selling Regulations.
5.2 You can cancel your contract at any time up to 14 calendar days after the day of delivery. To do this, please use the contact us page at the bottom of website. We are unable to accept cancellations by phone.
5.3 You do not have to give any reason for cancellation. However, a brief explanation will help us to improve the service we offer to customers in the future.
5.4 If you cancel within the 14 calendar days, you must return the goods within 14 days of cancellation, complete with the original packaging to us, at your own expense. You must ensure that the goods are packaged adequately to protect against damage. We can arrange for items to be collected and this is at a rate of £10 for the first parcel and £6.50 for each subsequent parcels. So for example if your order cans in two packages this would cost you £16.50, all return fees include VAT. The pick up prices quoted are for Zone A and B only. We reserve the right to decide if you are in this area. Customers living in any other area we would need to contact us for an individual return fee price, or return the items themselves at their own cost. If we collect the goods then return fees are deducted off the total refund. If the goods are being returned on a pallet then this is charged at £60 per pallet.
5.5 If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value.
5.6 We will refund all monies paid to us by you including any postage / carriage within 30 days, less any costs due, including return fees, under this contract.
5.7 Business customers, or customer’s exempt from the distance selling regulations may not cancel an order without our mutual agreement.
5.8 Products that are manufactured to order, or are purchased specially will be charged a 15% re-stocking fee if the order is cancelled after the goods are manufactured, or delivered. Orders over £350 not included as specially ordered or manufactured are charged a re-stocking fee of 10% of the total order value.
This cancellation policy does not affect your legal rights - for example, if goods are faulty or mis-described.
Faculty Goods / Guarantee
6.1 If there is a problem with the goods, please notify us by email or in writing providing details of the problem within 7 days of delivery. It is helpful if you can provide us with a digital photograph of the problem as this normally saves you having to return the goods for inspection. We will deal with the matter in accordance with your legal rights. Offering a replacement or refund or partial refund (where the item is sold in a set) in the first instance for the broken item.
6.2 If an exchange is necessary, this will be arranged without unreasonable delay and without charge. Replacement goods will not be dispatched until the original goods have been received at our warehouse and checked.
The cost of returning faulty goods to us is the customers’ responsibility, however on inspection we will refund your reasonable postage costs, providing that the goods are found to be faulty. If the goods are not faulty, we will return them to you, however you will be required to cover our reasonable postage costs. If you do not wish for them to be returned to you, we would then accept this as a ‘change of mind’ and the return carriage incurred by us would be deducted from your refund.
6.3 Plastic boxes and plastic products should be used in accordance with the manufacturers’ instructions and also, as a lot of our products are general-purpose household items, with a common sense approach. Do not overweight the boxes, as we will not accept responsibility for breakages through inappropriate or misuse of items.
6.4 Plastic storage boxes should not be put under undue stress due to environmental conditions, extreme cold for example can make plastic brittle, and unless otherwise specified in the product information, extreme heat or cold or overweighing the boxes should be avoided.
6.5 If an item is no longer available we will offer an alternative. However our liability will be to replace the faulty goods only and we are unable to guarantee an exact match. In this instance you will have the option of a refund.
6.6 Where we replace faulty goods you are responsible for their disposal if they have not previously been returned to us.
6.7 We are unable to guarantee and exact colour match due to the nature of the product
7 Liability
7.1 The products sold on this website have been designed to comply with all relevant UK legislation. We cannot warrant or represent that they comply with any legal requirement outside the UK.
7.2 Where a product is deemed to be food safe, this is in accordance with advice given to us by the manufacturer. We can provide food safe certificated on request, but accept no liability unless you have requested this.
7.3 We do not accept liability for any consequential loss of profit or indirect losses. You should not undertake a project that relies on our products until you have received them and inspected them.
Security
8.1 We will endeavor to take all reasonable steps in order to protect data provided to us in accordance with our Privacy and Data Protection Policy.
8.2 VISS employs industry-standard encryption technologies when transferring and receiving consumer data exchanged with our Website. However, no data transmitted over the Internet can ever be given a 100% guarantee of security. Consequently, though we will endeavor to protect your Personal Information, we do not warrant the security of any Personal Information you transmit to or from our Website.
8.3 Although the Internet is not a completely secure medium, we have put in place various security procedures throughout our checkout and authentication process. Orders may be subject to a verification process by your issuing card provider.
8.4 In order to prevent unauthorized access, maintain accuracy of our records and data, we have appropriate physical, electronic and managerial procedures to protect, secure and safeguard the personal data and information we collect through our Website or services.
8.5 Viss cannot guarantee the security of any personal information or data disclosed to it or collected by it, as we can have no control over the network through which your data may be sent to the Website.